Customer satisfaction
99,3 %
Our customers and partners would recommend ISOLED® to others
THE #1 SUCCESS FACTORS OF ISOLED®
Availability | Reliability | Expert advice
Personal service
Target group & industry specific
Competent customer advice & solution offer
Product range available from stock
CUSTOMER SATISFACTION
Your wishes are important to us!
Your opinion is important to us. That is why we have taken
your feedback and suggestions for improvement from our
customer satisfaction survey to heart and are constantly working
to implement them.
Product range - Expansion
We expand our assortment with your suggestions!
You will find items you requested from the customer
satisfaction survey specially highlighted in our
catalog.
RMA - Service tool
We have improved our return policy for you and
are already working on an additional simplification
of the return process!
Newsletter - Promotions
From now on we offer you more discounts and
special offers!
Catalog - Individual & References
We implemented more reference and application
images and the option of a personalized online flip
catalogue!
Accounting - Invoicing
We have optimized our invoicing to ensure a
more convenient process for you.
Website - New Features
Professional filtering, quick ordering and light
calculations are just some of the many new features
in our improved store!
Technology - Service & Data
Multilingual operating instructions and wiring
diagrams for controls and dimmers are now
available for you.
CUSTOMER SURVEY 2022
What our customers say about ISOLED®
WELL-FOUNDED - 1,931 Customers have responded
REPRESENTATIVE - 13.2 % Participation of 14,650 customers
AUTHENTIC - 78,672 Answers
DELIVERIES
Confirm that deliveries are always
complete and correctly executed.
PRODUCT QUALITY
Rate our product qualitylity with
very satisfied to satisfied.
DELIVERY TIME RELIABILITY
are with our
deliverytime reliability
very satisfied to satisfied.
PRODUCT AVAILABILITY
rate our product
availability
as very good to good.
Availability & reliability
Are you satisfied with the availability and reliability of our sales staff?
INTERNAL SERVICE
OUTDOOR SERVICE
Expert advice
Are you satisfied with the specialist advice provided by our sales staff?
INTERNAL SERVICE
OUTDOOR SERVICE
COMPARED TO THE COMPETITION
Benefit from the advantages of ISOLED®
How do our customers position ISOLED® against the competition on the market?
QUALITY
Our customers see ISOLED® among the top 3 on the market with 69%
DELIVERABILITY
Our customers see ISOLED® among the top 3 on the market with 75%
SERVICE & CONSULTING
Our customers see ISOLED® among the the top 3 on the market with 8
PRICE/PERFORMANCE RATIO
Our customers see ISOLED® among the the top 3 on the market with 55%